Purchased a car in November 2025. Ryan drove it from Southend to our home in West Wales. During this journey Ryan explained that 'a fault had generated' with the DPF filter system.
I was told that if I would get it repaired ge would reimburse straight away. He was very reassuring that 'he was not like any other shady dealer, he had a reputation to maintain.'
On the basis of his promise (on many occasions) I went ahead and got the DPF filter cleaned at a cost approaching £370.00. I forwarded the receipt and was told that their bill paying days were something like 26th & 28th of the month. This was now December. January came and nothing. I contacted Ryan who assured me that 'was on the list' to be paid. A few weeks later & nothing. We now enter February 2026. I email them & send a copy to the car finance company that they put us on to. Within a few days, a phone call from Ryan. 'You'll be paid by the end of the week,' a further promise that was not fulfilled.
I decided to put this solely in the hands of the car finance company who are to reimburse and claim from this company.
My suggestion - stay well clear from this company.
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We offer used cars at competitive prices, all cars come with a 6 months warranty. Finance available from 10.9 Apr
