We traveled to San Juan and stayed at the Condado Vanderbilt Hotel.The hotel is very beautiful and has a wonderful view of the sea.However, we requested a firmer mattress almost a month in advance when we arrived at the hotel. Initially, they replied that they would provide one, but a few days later they said it was not possible.We discussed this with the Privateupgrades team, pointing out that 5-star hotels around the world have solutions for this, and sent photos suggesting placing a wooden board over the mattress. We asked them to reconsider their decision, especially since we had requested this in advance.The Privateupgrades team then replied that our request would be granted.Upon arriving at the hotel, we immediately noticed that the change had not been made in a satisfactory, attentive, and effective manner, because a board 1/3 smaller than the mattress had been provided and placed underneath, not on top. Therefore, it had no effect.It could not be placed on top of the mattress because it was not large enough for two people to lie on, and the suite had been booked for a couple.In the end, with the help of the staff, we had to remove the mattress and sleep on the bed without it.We received the suite with the closet doors completely off their tracks and stuck. We immediately asked for them to be fixed. The employee came and said he had repaired them. On the same day, the door got stuck again and would not slide on the tracks. We had to ask for the service a second time. It was fixed, but the doors remained very heavy.The bathroom cleaning and replenishment service was very irregular. We had to ask for cotton kits every day, and even then, they were not replenished and we had to ask again. The bathrobes were removed and not replaced. The replenishment service for chocolates and snacks in the minibar, which were included in the daily rate, was not regular.The egg and omelet service at breakfast took a long time because there was only one person serving.The service provided by butler Delfín Colón was not satisfactory. This service was included in the Comodore Ocean Suite King. Although he made the reservation at Restaurant 1919 as requested, he showed irritation at being approached by us, made it clear that he was in a hurry and that we were bothering him. He was unwilling to help with anything else. We didn't dare ask him for anything else. Therefore, under these conditions, with this type of service, we found this service unnecessary.We went to the hotel reception/concierge several times asking them to exchange some $100 bills for smaller bills, since we are foreigners, and they did not have any money available to exchange, even responding that they were not a financial institution, so they had no obligation to have money exchanged for guests. However, exchanging local currency for foreign guests is common practice in the best hotels in the world.In short, we believe that the services, in general, left something to be desired considering that the Condado Vanderbilt Hotel is a 5-star hotel. It is far inferior to the service we received at the last hotel booked through Privateupgrades.
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PrivateUpgrades is a members-only travel club. It caters to those seeking luxury accommodation for both leisure and business trips. PrivateUpgrades has over 20 years of experience. It offers its members VIP access to exclusive upgrades, amenities, discounts, and promotions. They are at luxury hotels worldwide. This service adds value to hotel bookings. It ensures that members get a personalized service. This service transforms their whole stay. The club is in Switzerland. It is part of the Deluxetargets Group, an international tourism agency founded in 2001. This shows the group's established presence in luxury travel.
PrivateUpgrades members get many benefits. These include personal attention and instant room upgrades. Also, special offers and unique experiences. Plus, flexible check-in and check-out times and insider tips from dedicated Travel Designers. These perks enhance the hotel stay. They can double the value of the booking. Moreover, PrivateUpgrades boasts a high success rate in securing upgrades for its members. Over 74% of past reservations received an upgrade. A significant portion of those were double or even triple upgrades.
The club also offers a free membership model. Members must keep active by booking luxury hotel stays through PrivateUpgrades. They must also meet a minimum stay requirement each year. PrivateUpgrades has Gold and Concierge membership levels for those seeking more exclusive benefits. They offer extra perks and personal concierge services. These services cater to all travel needs, from restaurant reservations to concert tickets.
PrivateUpgrades stands out due to its selection process for luxury hotels. It ensures that only the best ones are featured. The criteria are meticulous. They include factors like location, amenities, and exclusive hotel promotions. They ensure that members have access to the best luxury accommodations. The club has strong relationships with hotel owners and managers across the globe. This further assures that members are treated as VIPs throughout their stay.See more
