I initially contacted Probuild with high hopes and the full intention of using them. I even told them up front that they were our first choice. It took me a few chasers to get them to look at my extension plans but nothing too terrible. They gave me a range quote and said they would give the full quote once we had our structural drawings/calculations in place. We provided those on 7th August but had no reply. Chased it up on 13th August and were told we would have the final quote week of 18th August. The week came and went with no contact so I chased again on 27th August and 1st September with no response either time. As a final attempt, I called on 12th September and was told that the director would look at the plans over the weekend and 100% get me a quote on Monday. Guess what...when I called on Monday I was told he hadn't even looked at my email until that day. Now I've been told I'd need to wait another week, despite them dropping the ball for over a month so far. The director, Bahram, has completely dodged giving any apology for the service. We've gone elsewhere. Given how they behave before they have your business, I dread to think how it would be once you were stuck with them! Perhaps spending more time responding to emails/calls and less time writing long and aggressive replies to reviews would result in fewer poor reviews.Edit following ProBuild’s reply: I fully expected to get a reply calling me a liar given this appears to be the case with every poor review. Unfortunately for Probuild I do have the evidence, showing that I was promised a quote weeks ago that never came to fruition, despite chasing several times. It is not possible to upload photos on Trustpilot, but please feel free to go look at my Google review, where I have included screenshots of the emails. To be clear, I approached the director Bahram with all of this information and dates first in the hopes that I would receive a genuine apology for the poor service and we could work together to make it right. The email they’ve quoted in their reply is the email I got back. This does not do anything to take accountability for the fact that I was waiting for a quote for well over a month. To double down now and call me a liar just shows what kind of people they are.
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Established in 2011, ProBuild360 provide turn-key solutions for the built environment with an integrated model that includes all the products, services, functions, and facilities required to successfully deliver optimised outcomes for domestic and commercial construction projects.
Our focus is on enhancing homes through a client-centered design and build approach, offering the complete 360 experience from concept to completion.
With a vertically integrated structure, we cater to various needs, including home renovations, bespoke new builds, and major developments.
Our approach includes complete design solutions to support our activities, covering architectural design, structural design, mechanical and electrical design, interior design, and landscape design. Crucially, we provide the technical details, calculations, and specifications to turn concepts into reality.
With dedicated departments for each aspect, ProBuild360 doesn't bring clients problems but solutions. In the absence of issues, we offer enhancement and value engineering to elevate every project. Your vision is our mission, and we're here to deliver seamless, high-quality solutions from start to finish.
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