Review Time
I encountered a highly disappointing situation. The service was unprofessional and poorly managed. They canceled on the same day as the appointment and notified me just 30 minutes before the scheduled time. This led to unnecessary frustration and a waste of my time. Given this experience, I cannot recommend this business.
More of a lesson than a criticism! They never checked thermostat! Had they at the end of their furnace check, actually turned up the thermostat, they’d have found that the furnace wasn’t working as the temp in my place was 62 degrees at 8 am and the thermostat was set at 66! I found that they had turned off the furnace but not turned it back on! Other than that, they were very informative and courteous!
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Frontdoor is a company that’s on a mission to make home ownership simple.
We have the culture and drive of a billion-dollar startup, and are committed to transforming the home services industry.
Our company has more than 50 years of unmatched expertise as the nation’s largest provider of home service plans. Last year, we responded to more than four million service requests from customers who depend on us for financial protection and professional repairs when a covered item breaks down.
At Frontdoor, we wake up every day and obsess about how to take the hassle out of our customer’s lives. We’re inquisitive and innovative, never satisfied with the status quo. We solve problems and make lives better, and enjoy what we do.
Our leadership team has a dynamic mix of experience in disrupting industries, changing how consumers receive products and services, creating leading digital platforms, and ensuring a world-class customer experience. They don’t just talk about culture, they live it, and it's one of ownership, accountability, problem solving, and doing great things every day.
Our family of brands includes American Home Shield (the home warranty plan industry founder and leader), HSA, Landmark and OneGuard. We serve more than two million customers across the U.S. through a network of approximately 17,000 pre-qualified contractor firms that employ over 60,000 technicians.
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