I am writing this to warn other UK consumers about the predatory practices used by ProBiller and the Brazzers Network. I signed up for a £7.99 offer, but the service was completely non-functional—videos failed to play on both Mac and tablet devices.
When I contacted support, the experience was appalling. An agent named "Mark" admitted that they "do not know what is happening on the website" regarding technical failures, yet he immediately attempted to upsell me to a more expensive £9.94 plan. This is a blatant attempt to exploit customers who are already reporting a faulty product.
Most concerning is their use of the UK Online Safety Act as a financial trap. They charge your card first, then put up an "AllPassTrust" age verification wall. Even if you pass this verification (which I did), they use technical errors as an excuse to deny access while citing "non-refundable" terms.
Under the UK Consumer Rights Act 2015, a digital service must be "fit for purpose" and "as described." Since the videos do not play, ProBiller is in breach of contract. Their refusal to refund a clearly broken service is unacceptable.
I have already initiated a chargeback with my bank and requested a permanent merchant block on ProBiller. Do not give this company your card details; they prioritize retention scripts and upselling over delivering the service you paid for.
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