Please research other companies before purchasing from this one.If you’re planning to invest $7,000 in a printer, this is not the company you should trust with your money.I purchased a DTF UV printer, and the experience has been nothing but frustration from start to finish. I spent two full days on customer service online chat just trying to install the film. Every agent gave me a different solution. I was forced to remove glue residue from the machine five separate times, each taking about an hour.Once the printer was finally set up, I discovered the RIP software has no tutorials. No videos. No walkthroughs. No onboarding. When I asked customer service for help, they sent me a PDF file. When I requested a video tutorial, they said none exist. I then asked if the printer could be used with other software (like Adobe), and the agents didn’t know. Eventually, I was told the printer only works with their proprietary software, which is not widely known — yet there are no proper learning resources to use it. That’s unacceptable for a product at this price point. ($7000)When I tried to return the printer, I was told returns are only accepted if the box is unopened and within 7 days of receiving it. The problem? The printer is shipped in multiple boxes, and you can’t even begin setup until everything arrives. It takes at least 1–2 days just to assemble and install before you can even test it. On top of that, there were no assembly instructions for the stand, and I had to hire someone just to install it.Between the film issues, software issues, lack of documentation, poor customer support, and restrictive return policy, this has been a complete waste of time and money.There are too many other companies offering better machines, better support, better pricing, and real training resources for anyone to waste their money here. This company has terrible post-sale support, no proper onboarding, and no infrastructure for customers who actually want to use their equipment professionally.Garbage experience. Garbage support. Not worth the investment.If you are reading this and you still decide to buy from this company remember you read this when you cannot get the help you need.
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Welcome to Procolored. Trust in our printers which are tailored for lightweight print-on-demand tasks. Start your business with us to personalize products with colorful design and high-quality prints. Procolored keeps pursuing user-friendly experience and reliable technology to sparkle your joyful journey of producing attractive items.
