Placed an order on Monday and paid for Premium Delivery (by Friday). Although today is only Thursday, I became concerned as I’ve received no dispatch confirmation or tracking information.
I contacted Live Chat, who were very unhelpful, simply stating that my order is “being processed” and will be dispatched “soon”. I was then told they have moved to a new system and have a huge backlog — information that is not mentioned anywhere on the website. They are clearly happy to take your money for premium delivery while leaving you completely in the dark about when your order will actually arrive.
A simple email explaining the delay and apologising would have gone a long way. Instead, I was left chasing my order, second-guessing the delivery, and questioning whether this is even a legitimate website.
I asked for a refund on the delivery due to the uncertainty, but was told “you can get a refund for the order if you return it once it’s been delivered”, despite them being unable to tell me when that will be.
Very poor communication and customer service. I would definitely not recommend.
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Response below states it'll be with me tomorrow 13/02/2026 however I've just received an email to advise by 17/02/2026 - Paid for premium delivery and could receive the goods 8 days later. Id recommend ordering from another company.
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