Awful!! I used them instead of a local florist because of the inclimate weather and local businesses shut down. The flowers, which I paid over $100 for, arrived 3 days late, brown and wilted. I had actually contacted them before the delivery hoping to be proactive and was told another arrangement would be shipped. Surprise ! No fresh arrangement, no effort to make their product right. I was embarrassed to send someone dear something that looked so bad. Their resolution - I get a whopping $23 refund. Unbelievable this is their best customer service. **Update - I returned the call to customer service and their replacement can't be shipped until the 17th - 12 days from now?! Sad. An order put on on January 30th can not be remediated until the 17th of February for a birthday that was February 1st. I wonder if I were to call and place a new order and shoved out more money if I would have to wait 12 days for shipment or if the flowers would even be fresh.
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