I had been very happy with my previous ProForm treadmill, so when it broke (I have put a ton of miles on it), it made sense to order another. I upgraded to the ProForm 9000. My experience has been terrible so far; I paid for haul away and assembly, and the 300 lb treadmill showed up for delivery with no plan to haul or assemble. The woman I spoke to at customer service was super nonchalant and now they’re telling me someone will hopefully contact me within a week to reschedule. I’m extremely upset, and won’t be ordering from them again when they don’t fulfill the delivery promised (and paid for) and they don’t care either…Updated to add: I ended up hiring a different company to come bring my treadmill inside and I assembled it myself. The ProForm 9000 is supposed to be an upgrade but it’s way worse than the 2000. Less bouncy, no option for a downhill incline (which I’ve used in my training), narrow and short belt.
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