Review Time
Worst experience EVER! I ordered an elliptical in January, it was scheduled for delivery in late January. The delivery drivers showed up 2 hours early and said I refused delivery. I had made arrangements for someone to be at my home during the delivery window they gave me. It took hours on the phone to get another delivery date scheduled. Two weeks later it was delivered and assembled by the white glove service for which I paid extra. The elliptical was assembled incorrectly with the support legs pointing backwards which made it tip over if I stood on it. I called immediately, was told they would send back the delivery drivers right away. HA!!! Never came and never called. Hours on the phone to get some sort of resolution. They finally reversed the charge for the white glove delivery and "escalated" my concerns to their technicians to make an appointment for them to fix it. I waited 2 weeks for a call, no call. Hours on the phone to get a person, super pissed by now and asked if I could just return the equipment. I was sent to billing to work on those arrangements. The woman I spoke to in billing would not allow me to schedule a return until I "gave them a chance" to make it right. She ignored me when I told her I had already waited 2 weeks. I finally hung up, completely exhausted from dealing with the incompetence
Bought a ProForm Sport RL rower. I received a 1 year membership to iFit with is. It had a paper telling me the attached card gave me access to ifit.com for 1 year. I kept the card and got rid of the paper. I activated my membership but it complained 1 month later saying my credit card info was missing. Turns out the card only had a 1 month membership. When I contacted ifit I was told what I needed is the paper that was with the card. The card is not the important piece but the paper is! What kind of ridiculous packaging is that. It's practically a bait and switch scam. Lots my 1 year membership and I am certainly not paying for one after this. Some companies you just can't trust.
I had been very happy with my previous ProForm treadmill, so when it broke (I have put a ton of miles on it), it made sense to order another. I upgraded to the ProForm 9000. My experience has been terrible so far; I paid for haul away and assembly, and the 300 lb treadmill showed up for delivery with no plan to haul or assemble. The woman I spoke to at customer service was super nonchalant and now they’re telling me someone will hopefully contact me within a week to reschedule. I’m extremely upset, and won’t be ordering from them again when they don’t fulfill the delivery promised (and paid for) and they don’t care either…Updated to add: I ended up hiring a different company to come bring my treadmill inside and I assembled it myself. The ProForm 9000 is supposed to be an upgrade but it’s way worse than the 2000. Less bouncy, no option for a downhill incline (which I’ve used in my training), narrow and short belt.
My son has purchased Pro-Form Trainer HL and its awful. He purchased it from our local Currys. During the assembly process he found two of the base bolts, the screw threads were incorrect and it took my son ages to screw these bolts in correctly. As soon as it was assembled he used the machine and the noise was and is terrible . There is a loud crunching noise and screeching sound coming from the inside of the machine.The body of the machine appears to move when he uses it. We have checked the base legs that they are equal with a spirit level and moved to different area around on the floor.He has checked all the bolts but the noise still continues.He has reached the end of his tether. We didnt keep any of the packaging as we didnt envisage any issues.He is awaiting customer support from Currys .He bought the Pro-Form in the sale.I searched for reviews regarding this machine and they dont seem to be very good.Its a lot of money for a piece of equipment thats noisy.14/2/26,Thank you for your reply. My son has contacted my.ifit.com , with a recording of the noise and is awaiting a home visit . He continues to use his machine and the noise is incredibly loud and we are suprised the neighbours have not compained about the loud squeeking/grinding type of noise. Its as though we have a demonic hamster in his hamster wheel going a thousand miles per hour, going around and around.I did not know how to reply to your message of reply.
Bought a ProForm Sport RL rower. I received a 1 year membership to iFit with is. It had a paper telling me the attached card gave me access to ifit.com for 1 year. I kept the card and got rid of the paper. I activated my membership but it complained 1 month later saying my credit card info was missing. Turns out the card only had a 1 month membership. When I contacted ifit I was told what I needed is the paper that was with the card. The card is not the important piece but the paper is! What kind of ridiculous packaging is that. It's practically a bait and switch scam. Lots my 1 year membership and I am certainly not paying for one after this. Some companies you just can't trust.
I had to deal with their official parts supplier, iFit. Unfortunately, if you need to replace any part for proform equipment, you had to deal with this company. I ordered a part expected to arrive within 7 to 10 business days. The part never arrived. After contacting them, they informed me that there was a miscommunication, and the part was not in stock and it won't be available until about a month.
The machines are average. However, the maintenance and the extended warranty are a waste of money. Maintenance is just oiling the machine. Extended warranty is a scam. Save your money and do oiling/belt adjustment yourself just watching YouTube.
Bought a Proform 550R rowing machine and found that the design of the foot pedals made the machine completely unusable: the low back meant my feet kept slipping out. Contacted Proform customer service for a solution and they asked me to send them a video of the issue, which I did. While they responded in a timely way, their response was laughable for its lack of helpfulness. Their reply was “this is not a manufacturing defect with the machine”. End of help. No solution to the problem of the pedal design not holding feet in securely, just a blatant brush off. I am now stuck with a brand new, expensive, but completely unusable piece of equipment.
WARNING: Avoid ProForm and NordicTrack Equipment from ICON FitnessI paid over $1,100 for a ProForm Pro 16.9 Elliptical Trainer from Amazon, expecting a reliable, quality machine. Instead, the console became completely useless with persistent error messages and freezing, despite every update and reset. No fix works.Contacting ProForm support was a dead end. They refused to replace the faulty console or provide meaningful assistance, dismissing a consumer’s reasonable expectations that a manufacturer will standby their products, and pushing me to purchase a brand-new machine instead.The situation worsens with ICON Fitness, ProForm’s parent company, aggressively promoting their NordicTrack products with machines that lock essential functions behind costly iFit subscription paywalls. Without a subscription, vital features are disabled, turning your “smart” equipment into little more than an expensive humongous paperweight. Consumer Reports and thousands of customer complaints on review sites and forums confirm that recent iFit software updates have rendered many machines inoperable, with no parts or timely repairs available.Customer service is abysmal. Expect long hold times, delayed or unavailable replacement parts, and denied warranty claims, forcing you to spend hundreds more just to maintain equipment that should have worked like any other reliable fitness equipment.If you want fitness equipment that actually works, backed by a company that honors warranties and respects customers, steer clear of ProForm, NordicTrack, and ICON Fitness. They have converted home fitness into a subscription cash grab, leaving honest buyers frustrated, out of pocket, and stuck with broken gear.Bottom line: Do your research and consider other brands that stand behind their products and provide reliable fitness equipment without forcing you to spend hours trying to troubleshoot and corner you into costly subscriptions just to use what you paid for.UPDATE: iFit representative reached out to me and validated my concerns. The representative couldn’t help because the defective console is unavailable.
stay away from ProForm; the machines are very expensive, and the customer service is not great. I hired a technician to check the treadmill $160 , and they canceled the first appointment, rescheduled, and arrived 30 minutes late with no notification. The technician informed me the display was under warranty and that he would order it for me. After waiting two weeks, I contacted the technician, and they mentioned they didn't know anything and that I had to call iFit. I called iFit, and they want $480 for the display + $28 shipping + taxes + $115 for installation.The technician advised me this is a common problem with the treadmill equipment. They use old Android software.Never again will I buy ProForm equipment or recommend it to anyone.
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