WARNING: Avoid ProForm and NordicTrack Equipment from ICON FitnessI paid over $1,100 for a ProForm Pro 16.9 Elliptical Trainer from Amazon, expecting a reliable, quality machine. Instead, the console became completely useless with persistent error messages and freezing, despite every update and reset. No fix works.Contacting ProForm support was a dead end. They refused to replace the faulty console or provide meaningful assistance, dismissing a consumer’s reasonable expectations that a manufacturer will standby their products, and pushing me to purchase a brand-new machine instead.The situation worsens with ICON Fitness, ProForm’s parent company, aggressively promoting their NordicTrack products with machines that lock essential functions behind costly iFit subscription paywalls. Without a subscription, vital features are disabled, turning your “smart” equipment into little more than an expensive humongous paperweight. Consumer Reports and thousands of customer complaints on review sites and forums confirm that recent iFit software updates have rendered many machines inoperable, with no parts or timely repairs available.Customer service is abysmal. Expect long hold times, delayed or unavailable replacement parts, and denied warranty claims, forcing you to spend hundreds more just to maintain equipment that should have worked like any other reliable fitness equipment.If you want fitness equipment that actually works, backed by a company that honors warranties and respects customers, steer clear of ProForm, NordicTrack, and ICON Fitness. They have converted home fitness into a subscription cash grab, leaving honest buyers frustrated, out of pocket, and stuck with broken gear.Bottom line: Do your research and consider other brands that stand behind their products and provide reliable fitness equipment without forcing you to spend hours trying to troubleshoot and corner you into costly subscriptions just to use what you paid for.UPDATE: iFit representative reached out to me and validated my concerns. The representative couldn’t help because the defective console is unavailable.
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!
