I purchased a ProForm Trainer 12.0 treadmill (Model PFTL99721.0) from iFIT in late 2022 or early 2023. During the first year, I used it very lightly and occasionally, never more than 2 to 3 hours per week, and there were several extended breaks when it wasn’t used at all.Despite this minimal use, the treadmill’s iFIT touchscreen console froze completely—stuck on the iFIT logo screen and unable to boot or function. The rest of the treadmill—motor, belt, frame—is in perfect condition. The machine is now totally unusable only because the console failed.I’ve spent hours trying every reset method, followed every online suggestion, and contacted customer support. The only solution they gave me was to pay $400 out of pocket to replace the console.This is unacceptable. The console clearly has a known reliability issue, and many users online report similar failures. What’s worse: the treadmill cannot function at all without the screen—there’s no manual mode button, no physical override. This is a terrible design flaw that locks users out of their own equipment.I’ve lost over a month of workout time, and as a parent, my time is extremely limited and valuable. I purchased this product in good faith expecting a reliable machine, not something that would fail from light usage within such a short time.iFIT should: • Cover or heavily discount the console replacement; • Reevaluate their reliance on buggy software as the single point of access; • Stop pushing responsibility for poor design onto customers.I hope other buyers see this and think carefully before choosing a product from this brand.
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