I regret buying this so much. We bought a treadmill around November 25th and it didnt work at all, so after many calls with them thtey told us that the console was broken and they would send us a new one for free. The lady said we would receive the console in about 5-10 days, which was already frustrating enough, and it has been almost 3 weeks. I am currently on the phone with proform right now but their customer service is AWFULLL i have been calling for 1 hour and 14 minutes and counting and i still have not been answered. I dont know why its taking them so long, i am about to just be so done with this and return the product which is even worse because now we have to take the treadmill apart…. and put it back into the packaging which god knows how to do. Worst experience ever we just needed a treadmill and now we were left with nothing.
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