What an awful company with practically non-existent customer support. I purchased a ProForm 9000 from them through Costco. Within a few days, the incline stopped working. Not only did it stop working, but it was stuck at a decline making it impossible to fold the treadmill back up, and the thing is HUGE.After submitting a request to support through the recommended channels, I heard nothing back. I then called during my lunch break at work and was told I would have to be NEXT TO the treadmill to help them troubleshoot, as though me explaining the problem wasn't enough (I had already gone through the troubleshooting on the website). Nope, they insisted I call back. This is after waiting on hold for nearly two hours.So I call back, and again was on hold for over an hour listening to the WORST MUSIC I'VE EVER HEARD in my life. "Ooooooh I love my baby." Good LORD who picked that song? Anywho, I'm done with these clowns. Product broke within days, no support, no help, just a huge treadmill that doesn't work and can't be moved/folded up plopped in the middle of our garage. In the process of returning it.
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