proform.com

PRO-FORM IS ABSOLUTELY THE WORST…

PRO-FORM OWNED BY I-CON IS ABSOLUTELY THE WORST COMPANY TO DO BUSINESS WITH..CUSTOMER SERVICE IS THE WORSE..BOUGHT A TREADMILL DEFECTIVE ON DELIVERY AND ALL THEY WOULD DO IS GIVE ME THE RUN AROUND FOR ALMOST 6 WEEKS...NEVER WORKED AND HAD NO FAITH IN THEM...I SAID I WANTED TO RETURN IT AND THEY SAID THEY WERE GOING TO KEEP ALMOST $400.00 OF MY MONEY. I only had it for 3 weeks but it was defective on delivery. They said they would fix it but then got the run around from them. They would not answer the phone, not answer any e-mails from me. They said they want to charge me $250.00 to pick it up and also not refund me another $99.00 for the "white glove service" they initially charged me for. This is for a product that ON DELIVERY, the belt was bad and I was told by them not to use it. Then they said they were going to replace the belt and it never arrived, again giving me the run around saying it should eventually come. Really your going to charge me all this money for something I never could use. They basically do not contact you on matters that are important. They charge your credit card then when it comes to customer service they just do not care and to think after all that they would say, yep we blew it so we are not going to keep all this money from you, but nope they put the burden on you. So instead of making people happy especially when they had dropped the ball customer service wise and not getting back to you, they just don't care and say we are still keeping all this money from you. I would call customer service be on hold for hours and hours, sending e-mails through their company website to no avail. Finally I got through (thought I had just won the lottery) and was told "oh we have just been busy" This is on a product that was defective on delivery and I was told not to use it. OBTW I ordered a T-10 Treadmill from their own company website

Date of experience: Dec 06, 2022