i have emailed you many times regarding the same issue.after speaking with derrik he told me it will take the guys to come by to assemble after 5 days, or i can look for a local movers to get the machine in and the will reimburse the $150 upon calling the movers i was charged $200 just to move the equipment in and also your sales person never told me this machine is literally in 100 pieces of which some one the pieces were broken and some screws were also missing but the guys i called to assemble it charged me $300 as per my conversation with derrik it was going to take 5 days to get the assembly guys plus will charge me $150 to do so ,your sales guy didnn't only talk me into buying a much expensive equipment vs the simple one i was choosing for $800 which did not have the ifit he than talked me into buying the ifit subscription too and ended up spending over $1800 bs $800 even after all that he lied to me about the delivery guys can help get the machine in he never told me the machine comes in so many pieces and will need alot of assembly vs just a little ??? which you hear in the recording than he never told me about return policy where there is freight fees of $250 just to return this equipment so far i have spent over $1,800 for the machine plus $500 for getting the machine in the house and getting it assembled and now you want me to spend $250 to return it ?derrik said he can offer free warranty to keep the brand new equipment which was just delivered with some missing and broken parts and for the console not working at all . i asked if he can do better than the $150 plus $180 he was offering for me to keep the machine and he said no . hence i need to return this with out being charged and i will be escalating this to your corporate office as i have experienced nothing but dishonesty and problems Derrik also said his manager was mike but gives me audreys email ??? and he did not provide me with your corporate email or address to write my complaints to this is my second time buying form your company as the first one was brought years a go and iam a loyal customer and came back to experience the worst service ever will never buy from you and never will recommend your company to any one i need to return this get in touch i need to hear back from your manager
Claim your business profile now and gain access to all features and respond to customer reviews.
Shop ProForm online. ProForm is a world leader in home fitness equipment. Shop professional-grade treadmills, training cycles, and ellipticals!
