On August 4, 2022 I purchased the Proform Pro 9000 costing $1700 plus the extended warranty for almost $500. Unfortunately, this machine has not worked since day 1. My son who is very good with computers and equipment set it up and has tried everything he could to get it working, including buying a extra Wifi booster and a new surge protector. He tried all the trouble shooting in the book and online, but nothing helped. So I called ProFit and unfortunately we missed the 30 day window for returns. When I asked for a tech to be sent to the house, I was told it would cost an additional $159. They told me to check the fine print on the warranty and that they would have to diagnose the problem via phone first in order to forgo the charge. So after 3 phone calls, talking to multiple support people (who by the way were very nice and helpful but couldn't fix the problem) and 5 hours of waiting on the phone, I am left with "It is a part malfunction and we will mail you the part with instructions on how to fix the machine. We'll send you a U-tube link". So my friends, that is what they call warranty service...expecting a 68 year woman to fix her own machine...even if it never worked. Keeping it real. Don't buy from this company!!! Please Save your money!!! In all my years...this is my biggest buyer's regret.
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