tablet stopped working (unable to reset Etc. with support, so they issued a replacement that would be on the way “soon”)We waited no called back 2 weeks later, we were told then that the part was on back order but we will get it”within the next week upon arrival to be the first on the next list and we’ll get shipping upgrade” (I am not mentioning the long wait and transfers each being 40 mins plus for every call!).Tho there’s three weeks later, we called wondering what was going on…well our part will be “build” and generally replacement take 5 weeks. Shame on us. Oh well. I guess other agents aren’t aware…6 calls and 3+MONTHS, many lies and false expectations Plus 1 ESCALATION later we RECEIVED THE WRONG CONSOLE PART!!The 2k equipment is a paperweight! Any fineness equipment from other manufacturers held up better and longer. The customer service is a nightmare and now we have to go through it all again, having to explain what was messed up (wires and plugs don’t match up, wrong cable boards on the board as there is a different plug style needed to connect the wires on the board… and heaven forbid to self fix this IF you are not tech savvy because we are but there is nothing we can fix if we get I correctly wired electric board plugs lol) . So ignore the companies replied to “call them to resolve the trouble” as THATS WHAT WE HVE BEEN DOING FOR MONTHS!Don’t buy Pro-form. If you still do, activate the warranty. And avoid getting a model with built in tablet! Get one without or one that synches to YOU tablet of choice!
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