Communication: non-existent. You don't learn when your items will be delivered until a shipping company decides to contact you and then you have to take the entire next day off work. Hard to plan. Delivery: they dump the 500 pound pieces of equipment on your driveway and leave. Assembly: really difficult to understand, not user friendly. Had to hire taskrabbit to assemble which cost another few hundred dollars to assemble and about $140 to move into my basement as the items were heavy. I learned that Peloton is worth the price and will not order from this company ever again and wouldn't wish it on my enemy either.
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