I purchased my bike in June 2023. Within a few weeks, the pedal came off and the bike was unusable. They sent me the parts and I fixed it myself. Soon after, the same thing happened, (followed by two more times), and a tech came out to fix it. It has sat broken down more than I have been able to use it. It is September 9th, and I have been waiting for a part since July 27th. I spend $40 a month on the subscription, as well as the warranty, and this bike sits being broke down. This company and its products are a total ripoff.
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