I purchased my elliptical on 10/2023. Three months later it is unusable. It sheds more parts than my German Shepherd sheds hair. I purchased the extended service plan and "White Glove delivery and assembly. What a farce! The guys who did the assembly admitted that they had never assembled an elliptical and this was their first one- no training. The Ifit screen does work well but the machine was loud upon the very first use. Three months later, I have several screws and an iron sleeve that has fallen off one of the fulcrums. However, I did contact Proform and all though it was a bit protracted they did fix the issues. The assembly was done by the delivery guys and they installed a number of screws and washers in the wrong places. Consequently, the machine was pretty loud. It's too early to say if this elliptical was a good deal or not , but Proform did follow thru on their service commitment. The lesson at least for me, is to hire a service that knows how to assemble these machines unless of course you are capable of doing so on your own.
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