I bought the proform c22 bike on Oct 19th. Set it up and the resistance would not change. The bike has not worked out of the box. We have the same bike bought 2 years prior and now the flywheel wobbles. So I Googled problems that I could trouble shoot. Checked all the connectors for loose pins, bent pins and they were all good. I took the new console and hooked it up to the old bike and it worked. So that means it was either the harness or the motor. I used the app to open a warranty ticket with all this information. I received a response a week later and after 2 weeks of back and forth asking for pictures and video and asking for my name and address multiple times. For 2 weeks all what was covered was everything I had put in my warranty ticket and warranty registration.They have different people answering the responses from the email chain but b one looks back to see what was covered. It took everything I had not to go mental.I finally called and they got a guy to come out 4 days later. Sure enough it was the harness. They tech guy requests the parts and then I have to take pictures of the connectors hooked up and disconnected? This is after they sent someone. 5 days later they sent only the motor..seriously! It's now Nov 23rd and I have no idea when the part is coming. I called the tech and he said he has left a few messages and waiting to hear back. This is absolutely the worst ran customer service I have ever dealt with or heard of. It is almost comical on how there is no sense of caring about customers. It is now over 6 weeks on a major purchase that I cannot use and lost time on my warranty.
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