Terrible customer service, after months of going back and forth and multiple technicians coming and diagnosing that i need 12 parts changed on a brand new treadmill, they finally said the would check with the returns departments to see if i could get the loud clangy treadmill replaced under the 12 month warranty that will expire very soon. Then they tell me that they can’t authorize the return after hours and hours on hold and no reply to emails after weeks of waiting and tell me that i need to go through a 3rd party to get my return authorized?? They give me the phone number “ 435-786-4624“ and guess what? that number leads to nowhere! it just rings and rings and rings. I called the store that is waiting for the return authorization approval from proform so they can process my replacement and told me that in 30 years they have never heard of a third-party authorization. Very tired of getting the runaround will keep calling back until I seek a resolution!
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