This is the worst company I paid about $1900 for a Hitt14 elliptical including the warranty From the first day. I had issues with this machine bent handle bar. Loud squeaky noise my neighbors could hear…. now a broken axel….the first tech came to my home 3 to 4 times….. it takes months to get anyone out here and when they come they always have the wrong parts so another month or so for a return visit. I was told by the tech that the ellipticals was made in a way that it is hard to fix maybe a replacement is warranted. Next then you know the warranty company told me that the tech was not comfortable returning…. I was perplex because each time he was here it was nothing but respect given from me and he gave the same back to me….After arguing with the warranty co…they sent out a tech who also stated the hours it will take to repair elliptical is not worth it but he will try….all the parts were ordered and I was given the date of 9/11/23 for a return service call and until this day I have not heard back from the tech…. I reached out to him several times….
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