Purchased the Pro-Form Hybrid Trainer. 2 Parts were either broken or the holes for screws did not line up. I received replacements. 1 replacement had missing parts, so needed to reorder it. I wanted to send the whole thing back as I have spent a few hours now trying to resolve assembly issues. I keep getting passed around to different Departments. I was told that I would have to pay $250 to send the machine back. I have not done that yet. Instead I paid to get someone to come out and assemble it (regretting that now). I have been waiting 2 weeks for the assembly person to show up. When you call for an appointment you only get voice mail and no one returns your call. Recommend you purchase thru Amazon and maybe try a different company.
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