I purchased an elliptical - Carbon ELModel Number PFEL55920.3 - less than two years ago, so of course my warranty has expired. The console stopped working, I opened it up and a battery looking part on the electrical panel had broken open, sticky yellow stuff all over the panel. I tried to call customer service and they said there wasn’t anything they could do besides offer me a whole 3% off a new console. Which would be $225. The multiple service representatives I spoke with clearly didn’t care or apologize that their product had stopped functioning. Regardless of a warranty or not, if I’m paying hundreds of dollars for equipment, it should last. Take some responsibility for your products please!!!
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