I purchased a new ProForm Pro 9000 directly from ProForm -I like the unit but the belt is slipping and the machine is making an awful noise. The customer service is terrible. They are asking me to diagnose the machine and informed me it will be $159 for a service call.....on a brand new machine. I have been emailing back and forth since the machine arrived. When asking for a return they informed me it will be $250 plus 10% - do not buy from this company.
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