I bought a Proform Hiit h14 on 4-9-2023. It was delivered on 5-9-2023.. broken. Possible reed switch, plus missing one arm bolt. I called customer service, not helpful. Said I could still use the machine without the reed switch. Last time I checked, you needed to use the arms for a full workout, kinda hard when your missing bolts so the arm is hanging due to missing bolt. Fought them to have a tech come to the house, finally agreed and a tech was scheduled for 5-29-23. Then proform called to tell me they couldn’t come repair on the 29th and they could come the 29th of June. Ow having spent nearly $1800, can’t use, and frustrated, I asked for a refund. They refused to give me a full refund, because I didn’t give them time to fix it and an admin fee. This came to $435. What a joke!Proform has made me this out to be MY problem for THEM sending ME a broken machine. It’s ME who has to wait for THEM to fix, all the while I paid a lot of $ for a working machine and didn’t get that. I paid in full too. I will NEVER buy another proform again especially from proform.com.
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