I bought a Proform elliptical in March 2023. The elliptical was installed by Proform installers which I paid $200 so that I would have peace of mind it was done right. From day one it started making noises. The noise is so loud that it distracts from working out. It is so awful that I have stopped using it. I am really disappointed with this machine.Another issue is Proform customer service and warranty. They want to talk you through troubleshooting the problem by removing panels, recording the noise, and videotaping the flywheel while using it…not easy!!! After going round and round with them they want to send you replacement parts. Why does a brand-new machine need parts replaced?!! They shipped the parts to the wrong address the first time, I had to wait another week for the parts to be reshipped. Once you receive the parts you have to contact a technician to schedule the installation of the parts. The soonest a technician can come is 2 weeks. My first bill is now due for a machine I can’t use. VERY UNHAPPY TO SAY THE LEAST!
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