Purchased an elliptical Carbon E10 with IFIT a week and a half ago. Put the machine together no problem, turn it on seems ok, but then upon trying to use the console it continuously gives an error, shuts down, try’s unsuccessfully to update software. Call Proform Monday and spend 1 hour 45 minutes with their help on video chat only to be put on hold after an hour. Thinking to myself great, they will replace the obviously broken console. Nope I get hung up on, no return call, no text no contact at all. I call again from work, thinking they will continue where they left off, nope new agent wants to start a new video call and go through the whole thing again. I question this asking if she cannot just look at the notes from the last person and she hangs up on me. Again no contact. As I am extremely busy at work I think great I’ll call Saturday, literature says open Saturday, I call and nope not open Saturday. At this point I really just want either some help for an expensive piece ofEquipment that should have worked out of the box, some actual customer service would be nice, or they can pick it up and give me a full refund.
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