If I could give 0 stars I would. My treadmill is under warranty and started making noise/running slower than normal one day so I called to request a repair. They said "okay sounds like this is the issue we'll send you the parts and when you get them all call to schedule an appt for a tech to come" WELL 2 of the parts have arrived and I'm still waiting on the last part that is "backordered" for over a month! Keep checking in on it and they keep making up dates that it's going to ship. Customer service is useless. They say they are doing "all they can" when they are really doing nothing.
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