Purchased a 4 yr warranty that included a yearly in home tune up. Had some minor noises going on while using our new Carbon T10 and tried to use the warranty we purchased just for something like this. I started filling out warranty requests in Dec 2022 and did receive a response from Proform/ifit (automated I’m sure) that acknowledged the request and said someone would get in touch). NADA after that msg. There is NO human response and you can not get help even though your product is brand new and under warranty. We have been waiting 2 months for a human response but crickets. Only good thing is that it’s still working.
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