I wish I could give less than 0 stars!!!I bought a proform bike with a tablet console. I used it for about 4 months the console started shutting down and rebooting in the middle of workouts. I started trying to get the problem resolved in July finally on December I got an answer stating it was my console hardware problem. At that time was told a replacement would be sent ASAP. Warranty went out in December so I asked would it be honored since I have been waiting on the company to respond/fix my issues. I was assured yes it would be just to contact when I got new console set up. I received the new console on Jan 30,2023. Once I got the new console setup and attempted to do a workout the same issue started. I contacted pro form customer support chat no answer email no answer. I finally got a representative by phone and was told my warranty was out and it would be $150 to get a technician to come out. I refused to pay anything because I was told it would be covered. I was then sent to another department and setup a virtual chat and sent a video of the issue. A couple of things were tried with nothing accomplished. After about an hour and half and 2 apps being downloaded the representative hung up on me.This is the absolute worst experience and equipment you could have. I would definitely advise against buying from this company. Absolutely the worst!!!I guess this company has no regard to how much things cost now and to get something so expensive and useless hurts working people!! Sorry sorry sorry excuse!!
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