Worst support I have ever experienced. Bought a pro-form carbon treadmill in January. Treadmill still doesn't work. The treadmill doesn't recognize the safety key is installed. They have text based support on there website that says no agents available when you try to use it. They have an email option that just responds with a case number and links you to ways to keep working out without a treadmill. Over a month and three case numbers and never a phone call or email. I have spent eight hours on hold for support. Talked to some of the worst, unknowledgeable support staff that I have ever dealt with. They sent me a new safety key... That didn't fix the problem... I knew and argued that that wasn't the problem... Don't know if I have the patience to wait another three hours to try something else... Worst company ever
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