Buyer Beware - the "FREE with 3-year iFIT Family membership" is false advertisement. I purchased a bike and they sent me to a loan company, I paid the loan off and iFit started billing me monthly. I call ifit they say Pro-form only gave me a 30 day trial. I chatted up Pro-Form and this is their response below. Clearly they never intend to give you the 3 year subscription:Maria C (8/9/2022, 11:06:57 AM): I am sorry, unfortunately mistakes happen and our member forget to add the 3 years on there account and hit the 30 days which is what happened here in this situation. There isn't much we can do as we do not have proof the 3 year were added to the account as we just show what you purchased which was the PROFORM PRO C22 w 30day iFIT Membership.In addition to being double charged, when we initially received the bike, the handlebar was broken at the welded seam. They sent a replacement, then when assembling, one of the foot pedals was stripped. The bike sat unused for over a month waiting on parts to arrive. It's a poor product sold by a shady company.UPDATE - I emailed as the replier suggested and shockingly, I'm getting more run around see their response below. Guess I'll have to spend MORE time that I do not have, talking to someone else that cannot help me. Will update after the phone call:Summer Lewellen, Aug 15, 2022, 12:57 PM MDT:That order only shows 30 days of membership. If the 3 years was advertised as part of a finance offer, you will need to speak to our billings department. I would recommend giving our billing and returns department a call, they would be able to help you best with what you have described to me. You can reach them at 833-680-4348. Their hours of operation are from Monday through Friday 6am - 6pm MST.Have a fantastic day! Thank you!
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