Squeak when using equipment, asked customer service for some simple, basic information about self-maintenance to resolve. They immediately start a heated discussion where customer support refuses to answer any questions until I provide my proof of purchase, a picture of the physical serial number sticker, a video of the issue, a picture of where the device is sitting, and more. They only respond once per week to emails, and their call in service after being on hold for 30 min, listening to the automated message advertising their extended warranty, is clearly not monitored. Basically they are just continuously asking for additional information to play out your patience, and don't actually try to resolve the problem. Stay away unless you plan to be inventive and take apart the entire machine to fix it.Also, the plastic components may come scuffed. I wouldn't normally mention the minor cometic damage (even when new), as its going to happen eventually anyway, but might as well now because of the terrible experience.
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