Purchased an elliptical trainer last year, i assembled it plugged it up and Boom out of the box it was making a clicking noise all on its own. They sent a Tech out to my place and nice of the gentleman to bring my mail out of my mailbox and hand it to me. Weird. Anyways he worked on the machine for 2 hours installed the new part and still not working. He said he'd back out at the end of the week and he never showed up. I wont bore you with details, but i was refunded my money and they tried to charge me $250 for shipping. I think not, so it was eventually waived. So 7 months of calls and assured "ESCALATION" to the delivery dept, the machine is still here... standing in the corner of the living room. Finally got an answer, 7 months ago that they cant find a Carrier to pick up my machine. I live in a major city, so thats a crock of spit. I recently already had the machine repaired by a real professional and ill continue to use it, for free. Thanks Proform.
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