I purchased the C7L bike new, and when I arrived home to get it assembled, the assembly for the monitor was bent, making the monitor extremely crooked. I reached out to customer support after registering the bike (they will not acknowledge you without this step), and after a long time and sending images, was told I would receive a confirmation email and replacement parts. Three weeks later, I have neither. I reached out to the original rep, and recieved no reply. Then, I received another email stating that "it looked like this has been resolved by a teammate". It hasn't. I put the alledged order number for the replacement parts into the tracking, and it doesn't seem to exist. Then, in another joke of communication, I received yet ANOTHER email the same day saying that "it looks like this has been resolved by a team mate". If it has, I will be the last one to know. I am contemplating hauling this thing back to Lowes and just being done.
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