Well I ordered their Hiit Trainer. I also had white glove delivery and it was delivered without a parts kit so their staff couldnt put it together. I was told I would be contacted but nothing so i sent emails to support. I gave them a week and a half to repond to my support requests and nothing. The only people you can contact are sales and they send you to support(Company seems to be all sales no support).You are constantly sent to a bot that is mostly useless and an agent never connects to chat. If you send an email all you get is automated response that someone will reach out to you shortly(has happened more than once). I have a machine in parts on my floor. There are better choices out there.
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