Worst experience EVER! I ordered an elliptical in January, it was scheduled for delivery in late January. The delivery drivers showed up 2 hours early and said I refused delivery. I had made arrangements for someone to be at my home during the delivery window they gave me. It took hours on the phone to get another delivery date scheduled. Two weeks later it was delivered and assembled by the white glove service for which I paid extra. The elliptical was assembled incorrectly with the support legs pointing backwards which made it tip over if I stood on it. I called immediately, was told they would send back the delivery drivers right away. HA!!! Never came and never called. Hours on the phone to get some sort of resolution. They finally reversed the charge for the white glove delivery and "escalated" my concerns to their technicians to make an appointment for them to fix it. I waited 2 weeks for a call, no call. Hours on the phone to get a person, super pissed by now and asked if I could just return the equipment. I was sent to billing to work on those arrangements. The woman I spoke to in billing would not allow me to schedule a return until I "gave them a chance" to make it right. She ignored me when I told her I had already waited 2 weeks. I finally hung up, completely exhausted from dealing with the incompetence
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