proform.com

Personal Trainer POO POOS this brand!

Update: 3/22-Well I emailed them and again they have told me I have to pay to have it "looked at" when it was NEVER assembled correctly by their people in the first place, yep I knew it! What a COLOSSAL waste of my time. May as well have not bothered to contact them b/c I knew this would be the answer. I tried to contact them a few over the year but I kept getting the run around with we cannot b/c of Covid, or we do not have anyone in your area...blah, blah.... until my "limited bullSHIZ warranty" was out of date. I think that is what they do. I will never buy this line again and I am having them removed from all my gyms and will be removing this from my home gym. I will no longer be recommending this line to any of my clients or in my gym set-up consulting work I do. Sadly they have burned the shi* out of me, and they used to be great. What a waste of time! BTW they did tell me my PARTS would be covered. I do not need a part, I have NEVER USED IT, it was simply assembled incorrectly. I already paid 1200+ for something that I will never be able to use why on earth would I pay your company more money to fix what should have been assembled by your team correctly in the first place. Time to spread the love. I am a PT and I bought the proform 9.9 pro elliptical trainer for my home/client gym. WORST PURCHASE EVER. The people that delivered it offered to assemble it for an extra fee, which I paid b/c in Oct 2020 my mother was very sick and I had already been waiting on delivery of it since long before Oct so I just needed help putting it together and being done. Also, due to COVID, they would not bring it in my home without me having them put it together, which I did not know until AFTER I purchased it so I was kind of stuck anyhow and with our steps there was no way I could get it in alone. So...they put it together and split. They were very nice and I thought it was done. Well my mother took a turn for the worse and passed away mid oct so needless to say I did not get on it until some time in Jan when things settled a tad. I love ellipticals and know exactly how they should work but I found this one was very stiff, hard to ride, did not glide well and made a knocking noise. Since proform had hired/contracted with the delivery people I thought they could tell me who they were so I could have them come back out and fix whatever was wrong, b/c they put it together. Nope they told me it would be a $169.00 diagnostic fee and then whatever on top of that to fix it. AH NO... I just bought it. So...I have never been able to even use it. I bought from them b/c they WERE, WERE a great brand. I also lost out on my free ifit whatever...so I would NEVER rec this brand to any of my clients, customers. I will never buy anything proform again.

Date of experience: Feb 23, 2022