Dear Pro-Form,I did just as you said and still no reply. It seems to me that your customers are not a priority. Should I just return my treadmill at this point?*Update- someone finally answered after 2 hours and 15 minutes on hold. But, I was told that they would need me to call back once I was near the treadmill so that they could do a video call, otherwise they couldn't help me. I have photos of the issue! I have emailed them them photos! Why make me call back and sit on hold for another 2 plus hours?! They also said they would update my registration date but that was never done. I purchased my Pro-Form treadmill on 1/15/2022. While putting it together, I got to the left upright arm and discovered that it is the wrong bar for my treadmill or it was made incorrectly. I have tried emailing and calling them several times. I have currently been on hold for 1 hour 46 minutes and counting. This is just today! I spent almost 2 hours trying to call yesterday and didn't get an answer. I was super excited about my treadmill and now I just want to return it back to Lowes and buy a different brand with better customer service! Highly disappointed.Christine WeistModel# PFTL73621Serial# PP130C003403
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