I ordered my machine back on December 17. I have still yet to receive it. I have called customer service daily and have not been given an update. I keep getting the run around and told that someone will call me. I paid for white glove delivery and from what I can tell, the item has been sitting at my local carrier since January 11. I am so disappointed in my purchase and the customer service. Costco has this same treadmill for $300 less. I might as well cancel my order and go and pick one up today. Calling back today for an update, but if there is no update, that is what I am going to do.
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