Terrible customer service. We have been on the phone with them 4 times over the past 3 weeks and they promised our equipment would be put together 4 different times. We have spent over 6 hours on the phone. Still nothing. We are ready to return the item. Go to another company to order your equipment.Let me respond to Proform (below). It is not a matter of being patient: we ordered this item in November.We have been promised 3 different times that we would get a call to arrange assembly (which we paid 200 dollars for); and every time, no one ever called. My husband has spent over 10 hours waiting on the phone, and while people have been courteous, they have continued to tell us lies about what would happen. Don't be fooled by "nice" responses. They are just putting you on the back burner and letting you burn to a crisp.
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