If you’re reading this, do not buy Progressive Insurance. They will rip you off. Their customer service is terrible, and their adjusters act rudely, offer low‑ball repairs, use the cheapest parts, and question obvious accident damage.
I had a no‑fault accident in December and used my uninsured motorist coverage. The impact spun my SUV and damaged the bumper, lift gate, and quarter panel. Progressive’s recommended shop kept my vehicle for 45 days, claiming they were waiting on the adjuster, who was “out of town” for weeks.
When the shop later found lift gate damage, they said Progressive might not cover it, even though my pictures clearly showed it was caused by the accident. The adjuster then questioned my integrity and even demanded pre‑accident photos. He told me he’d cover either the quarter panel or the lift gate—not both.
After repairs, my radio and backup camera didn’t work. A specialist found the accident impact blew a fuse and loosened wiring. Progressive still refused to cover the repair, claiming it wasn’t accident‑related.
In short, Progressive is one of the worst insurance companies. Stay away.
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