My experience with Progressive during a recent auto claim was extremely frustrating. After my vehicle was hit in a parking lot, I promptly submitted a certified body shop estimate and repeatedly requested an in-person inspection. Instead of timely action, my claim was closed without explanation and my requests for email communication were ignored. The initial estimate provided by Progressive was significantly lower than a certified repair facility’s assessment. Communication from the adjuster was dismissive and unhelpful, requiring multiple follow-ups just to receive basic updates. Although they eventually acknowledged my formal letter, the overall handling lacked transparency, responsiveness, and professionalism. You can get several estimates from many body shops which will not bring to any result as they have their own table of labour costs and time frame which are unreal in todays reality.
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