I haven't felt the need to write a review in a long time, but this situation certainly warrants it. The customer service was very frustrating. I ordered four roller shade motors, and three of them were defective. I had to figure out the problems on my own since their 'Engineer' seemed unaware of the product. Ultimately, there was no fix for the connectivity issues. I returned all four motors but only got a refund for three. It doesn't make sense to keep just one when they were intended to work together. The website looks nice and professional, but be cautious about the quality of the products, as well as the support and service.
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