projectisr.com

3.9
3.9 Based on 21 reviews

We strive to provide an exceptional experience, but we know that issues can sometimes arise. Our goal is to ensure every customer is happy with their order. If you have encountered an issue or are dissatisfied with your purchase, please reach out to our ...

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Consumer
wrong color, different cut than shown in the pictures, no free return from outside us

I ordered a jacket that was supposed to be black, the color in the pictures was visibly black and it said the color was „black“ in the description. the jacket i received is blue and not even a dark one that looks similar to black it‘s just blue. also the logo that is sewn on the jacket in the pictures is missing. It's also cut differently than in the photos. The shoulders are noticeably wider and, above all, very angular, as if they weren't sewn neatly.So, of course, I wanted to return the jacket because they said I'd get a refund within 14 days. It turns out you have to pay the return shipping yourself, and you can only ship to the US or China, which costs at least €50 from Europe for a package that size... So it's not worth it for me at all, and now I have to keep the bad jacket.

1
Date of experience: Oct 05, 2025

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Business Details

  • We strive to provide an exceptional experience, but we know that issues can sometimes arise.

    Our goal is to ensure every customer is happy with their order. If you have encountered an issue or are dissatisfied with your purchase, please reach out to our customer service team before leaving a review. We are dedicated to resolving your concerns and making things right.

    To ensure your case is handled with priority, please mention that you found us via Trustpilot for an expedited review.See more

  • email support@projectisr.com
  • language https://projectisr.com

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