I placed a $1,100+ order with Promeed on April 25, 2025, with “expedited shipping” (2–4 days). Weeks passed with no delivery. FedEx tracking showed only a label created on May 12—no package ever received or moved. When I contacted customer service, I was met with vague, contradictory responses blaming tariffs, customs, and “logistics channels,” all of which made no sense given the total lack of shipping activity.After extensive back-and-forth, I formally canceled the order. They acknowledged the cancellation but refused to issue a full refund unless the package (which was never shipped) could be “intercepted.” This is not how legitimate companies operate.It’s now clear that Promeed runs a classic drop-shipping scam: they take your money, order the product from a third-party supplier in China, and stall with excuses if anything goes wrong. There is zero transparency, zero accountability, and absolutely no respect for the customer.I’ve filed a formal dispute with my credit card company and urge others to avoid this vendor. Don’t be fooled by the slick branding—this is a shady operation with no real inventory, no shipping integrity, and no customer protection.After failing to deliver my $1,100+ order and ignoring my refund requests, Promeed also deleted my factual, non-abusive comment from their Facebook page. If a company can’t tolerate basic accountability, that says it all.Update 5/25: Promeed now claims my order was rejected by customs and rerouted via Hong Kong—two weeks after previously claiming it had cleared and was en route to a U.S. warehouse. These contradictory updates are classic drop-shipping stall tactics. Holding my funds while refusing to deliver the goods or issue a refund is not just unethical—it’s criminal.Response to Promeed’s response: Promeed’s reply is pure spin. The product was never “customized,” and no tracking ever showed the package moving. They now claim to have refunded me, yet no money has arrived in my account. The supposed refund offer only came after I filed a Visa and BBB dispute and posted public reviews. This isn’t customer service—it’s damage control. Let the paper trail speak for itself.UPDATE: I have now received a full refund through my credit card company after Promeed stalled, deflected, and refused to resolve the issue directly. Despite their claims, no refund was ever issued until Visa intervened and ruled in my favor after formal dispute proceedings.Promeed’s excuses about customs, logistics, and intercepted packages were proven to be exactly what they sounded like—stall tactics from a classic drop-shipping scam operation. They took my money, never shipped anything, and only reacted once I filed complaints with Visa, the BBB, and posted public reviews.Let this be clear:✅ Refund was granted not by Promeed, but by Visa✅ All attempts to delay and misrepresent facts have been documented✅ Their business model is based on zero transparency, no accountability, and no inventoryBuyer beware. This is not a trustworthy vendor. Promeed should not be allowed to operate unchecked.
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We are Promeed, one of the world's innovative silk brands advocating "Silk Luxury for All" and committed to enabling more people to enjoy the gifts of nature—natural premium materials—while inspiring people to live better lives and adopt more sustainable lifestyles.
