I received my pillowcases damaged. There was a knife slice on exterior packaging that went straight through to both pieces. PayPal had the seller's email so I reached out and got an immediate response. They asked for photos, which I sent and new pillowcases were sent, with a new tracking number. No hassle, very courteous and they arrived faster than the initial ones!I finally got to use my new pillowcases and slept like a baby!FYI, I am suffering from severe hair loss and noticed significantly fewer hairs on my pillow when I wake up! This was the main reason for the purchase. I am very happy, all around. Great purchase and I recommend this seller!
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We are Promeed, one of the world's innovative silk brands advocating "Silk Luxury for All" and committed to enabling more people to enjoy the gifts of nature—natural premium materials—while inspiring people to live better lives and adopt more sustainable lifestyles.
